Improving Your Patient Experience
Every day we hear about people frustrations with health care. We believe in a process of constant improvement to serve you better. This applies not only in the treatment room but with all aspects of our interactions with our patients. You may notice these changes in our new faces, new voices, streamlined patient experience and better results.
New faces: Meet Nikki
Nikki recently started as an office assistant. One of her roles is to help our patients feel like royalty while in the office. She was born in England so she has first hand knowledge on what this means.
During business hours our phone lines will be answered by Lauri or Nikki. We received feedback regarding frustration in reaching the office directly. This change will resolve the issue. Open hours can be found here.
Furthermore, all new patient consultations and initial examinations will have to be scheduled by calling the office directly at 678-1362. New patients will not have access to these types of appointments on the online scheduling system.
Streamlined patient experience
Dan, our clinical assistant has played an essential role in improving our Manual Adhesion Release treatment through improved focus, and precise motion bringing better results with every encounter. He is trained on how to perform all of our functional test measurements and rehabilitation exercises. Dan will be entering the room to gather test results prior to Dr. Matt Buffan entering the room.
We have added new equipment.